Welcome to Emberlux Limited (“we”, “our”, “us”, "Emberlux"). These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to be bound by these terms.
Emberlux Limited is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit Emberlux.hk.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
Full name
Email address
Phone number
Shipping and billing address
Order details
Payment Information
Payments are processed securely through third-party payment gateways. We do not store full credit card details on our servers.
Technical Information
IP address
Browser type
Device information
Cookies and usage data
2. How We Use Your Information
We use collected information to:
Process and fulfil orders
Provide customer support
Communicate order updates
Improve website functionality
Prevent fraudulent transactions
Comply with legal obligations
Send promotional emails, marketing communications, and updates about our products and services (you may opt out at any time)
We do not sell, rent, or trade your personal information to third parties.
3. Cookies
Our website uses cookies to enhance user experience and analyse website traffic.
Cookies help us:
Remember user preferences
Improve website performance
Monitor traffic patterns
You may disable cookies through your browser settings, though this may affect website functionality.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data.
All transactions are encrypted using SSL (Secure Socket Layer) technology.
Access to personal data is restricted to authorised personnel only.
5. Third-Party Services
We may use third-party service providers for:
Payment processing
Shipping and logistics
Website analytics
These providers only receive necessary information to perform their services and are required to maintain data confidentiality.
6. Data Retention
We retain personal information only as long as necessary to:
Fulfil orders
Comply with legal obligations
Resolve disputes
7. Your Rights
You may request to:
Access your personal data
Correct inaccurate information
Request deletion of your data (subject to legal requirements)
To exercise your rights, contact us using the details below.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
9. Contact Us
Emberlux Limited
Hong Kong
Email: info@emberlux.hk
Phone: +852 6944 2688