Welcome to Emberlux Limited (“we”, “our”, “us”, "Emberlux"). These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to be bound by these terms.
Emberlux Limited is committed to maintaining a secure and safe shopping environment for our customers. We actively implement measures to prevent fraudulent transactions and unauthorized activity.
1. Secure Payment Processing
All payments made on Emberlux.hk are processed through secure, encrypted third-party payment gateways.
We do not store full credit card information on our servers.
All transactions are protected using SSL (Secure Socket Layer) encryption technology.
2. Order Monitoring
To prevent fraud and unauthorized transactions:
Orders may be subject to automated risk assessment checks.
High-risk or unusual transactions may be flagged for manual review.
Additional verification may be requested before processing certain orders.
3. Identity Verification
For selected transactions, we may request:
Confirmation of billing information
Proof of identity
Additional payment verification
Failure to provide requested verification may result in order cancellation.
4. Right to Cancel Suspicious Orders
Emberlux reserves the right to:
Refuse or cancel any order suspected of fraud
Cancel duplicate or high-risk transactions
Suspend accounts involved in suspicious activity
If payment has already been processed for a cancelled order, a refund will be issued to the original payment method.
5. Reporting Fraudulent Activity
If you believe your payment information has been used fraudulently on our website, please contact us immediately:
Emberlux Limited
Email: info@emberlux.hk
Phone: +852 6944 2688