1. Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
2. Shipping Within Hong Kong
We offer the following shipping options:
Standard Delivery: 2–5 business days
Free shipping on orders above HKD 800
Orders below HKD 800 incur a flat shipping fee of HKD 50
3. International Shipping
International shipping rates and delivery times vary depending on destination.
Customers are responsible for any customs duties or taxes imposed by their country.
4. Delivery Delays
Delivery times are estimates only. Emberlux is not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances.
5. Contact Us
If you have questions about shipping, please contact:
Emberlux Limited
Email: info@emberlux.hk
Phone: +852 6944 2688